Interview with Mr. Neeraj Lal, Cluster Head and Vice President - Rainbow Children’s Hospitals, Bengaluru and Karnataka Region

About : Neeraj Lal (Cluster Head and Vice President - Rainbow Children’s Hospitals, Bangalore and Karnataka Region)

Mr. Neeraj Lal

With more than 20 years of healthcare experience, Neeraj leverages his expertise in quality, leadership, operations, business development and strategy. Currently he is working as Cluster Head and Vice President - Rainbow Children’s Hospitals, Bangalore and Karnataka Region. He also is the Guest faculty with many Indian Universities and Business schools for teaching programs in Hospital Administration & healthcare quality.

A post-graduate in Hospital Administration from the renowned Tata Institute of Social Sciences (TISS), Mumbai, he holds a degree in Medical Sciences from PGI Chandigarh.  Young and dynamic healthcare leader with eye for quality detailing, he is one among the four Indian individual members of the International Society for Quality in Healthcare (ISQua) based out of Dublin.  He is also an approved Surveyor for ISQua’s International Accreditation Programme.

He is an executive member of Quality Council of India, Asian Society for Quality in Health Care and Indian Hospital Association. He is a visiting faculty in almost seven institutes in India.

He was previously the Group Chief Operating Officer of the Sunshine Global Group of Hospitals based out of South Gujarat. He has held senior positions in various Indian Hospitals including Shalby and Sterling Hospitals for a number of years.  He has won numerous awards and has prestigious positions to his credit.  He has received the Award of Excellence for “Outstanding Contribution in Healthcare Sector” by North Gujarat University, Patan, Gujarat.  He was the winner of the Prestigious "Aikat Memorial Gold Memorial Gold Medal" for the Best Outgoing Student of P.G.I. Chandigarh. Received the Healthcare Leadership Award 2019 and Healthcare Excellence Award for exemplary work in healthcare by elets Technomedia Pvt Ltd in New Delhi.  Awarded the ‘Most Promising Healthcare Personality of the year 2020” by Medgate Today in Mumbai.  He is a healthcare expert with New York based On Frontiers in operations, quality, business and management of hospitals and medical institutions. He likes mentoring start-ups and help them understand the detailing of healthcare.

His family consists of wife Neha Lal who is Senior General Manager with GCS Medical College, Hospital & Research Centre in Ahmedabad and 12 year-old son Rudra. 

Neeraj likes to spend off-duty time playing badminton, reading business magazines and listening to all-time hits of Kishore Kumar.

Neeraj, it’s my absolute privilege to be doing this interview with you and I am sure we will have a good discussion today.


CC.1    How is the Rainbow Group of Hospitals coping up with the COVID19 situation.  Please mention about innovations and creative solutions that your team has come up with.

NL:    Rainbow Initiatives for Covid-19:

Video Consultation - During the lock-down period, Rainbow has started the online video consultation platform “Hello Doctor”.  Rainbow cares for the patients even in this tough time.  By this platform, the hospital has provided the video consultation for all the patients, with non-emergent situation, who cannot come to hospital.  All the consultants are available for the video consultation.

Online ANC & Yoga Sessions - Rainbow Children’s Hospital, Bangalore has conducted around five Ante--natal sessions “Bundle of Joy” in which Gynecologist, Neonatologist, Anesthetist, Lactation Consultant and Nutrition Expert prepare the expecting mothers and their families to welcome their newborns.  The Gynecologist talks about the ante-natal and labour experience.  In this session the Lactation Consultant will discuss about the lactation preparation during pregnancy and how to resolve lactation issues after delivery.  The pain management during pregnancy is discussed by the anesthetist and Neonatologist focuses on care of the health of the baby.

Facebook Live - Rainbow conducts Facebook live sessions with different Consultants regarding their expertise in their concerned departments.  There were few Facebook live sessions on different topics like ‘Safe pregnancy tips during COVID 19’, ‘Prevention & Safety Measures for Kidney Patients during Covid-19’: ‘Caring for Children at Home during Covid-19 Pandemic and ‘Importance of Vaccinations at COVID19’.

Online CME - In order to keep the doctors updated about the current scenario, Rainbow has conducted online sessions with doctors from different parts of Bangalore. The topic for CME was “Practicing Pediatric in Pandemic”.  Around 80 doctors from all over Bangalore have joined the session.

Distribution of Masks & Sanitizers - Rainbow has donated medical supplies to BBMP office in Bengaluru and has also distributed around 50,000 masks to the police personnel who are ensuring strict lock down is followed across the city.

Organization of Blood Donation Camp - Rainbow Children’s Hospitals, Marathahalli, Bengaluru is making every action count during these testing times. The team recently collaborated with the Rotary Club TTK Blood Bank to organize an in-house blood donation drive in the hospital premises to help save more lives.  

A total of 61 blood donations were enabled through the drive.  During Covid-19 pandemic, blood bank across the country are facing shortages of life-saving blood products due to a halt on blood donation activities.  All protocols as per the recent Ministry of health & Family Welfare Guidelines like precautions related to social distancing, Infection control and biomedical waste management were strictly followed.

CC.2    The COVID19 pandemic has compelled hospitals to focus on Infection Control.  How do you see the new focus affecting the healthcare services?

NL:    Hospital-related infections have been widely reported during the ongoing corona virus outbreak, with healthcare professionals bearing a disproportionate risk.  Due to the outbreak of Corona Virus, the hospitals have started focusing more on the infection control practices.  

Previously, there was not much emphasis on the infection control practices like wearing PPE, hand washing, etc.  But now all the hospitals are giving the priority to train the staff in the hand hygiene practices as well as the use of personal protective equipment like gloves, mask, gowns, etc.  

This will have a tremendous impact on the healthcare services as it will reduce the number of the nosocomial infections and improve the quality of care.  The hospital associated infection rate will reduce and there will be less chances of occurrence of certain infections like VAP (Ventilator Associated Pneumonia), CLABSI (Central Line Associated Blood Stream Infection), CAUTI (Catheter Associated Urinary Tract Infection) & SSI (Surgical Site Infection).


CC.3    You have been associated with healthcare quality and are closely working with the key drivers – ISQua, AsQua, QCI.  What vision has been set out for India with respect to Healthcare Quality?

NL:    As India is moving towards a journey for universal health coverage with Ayushman Bharat PMJAY, we should improve the quality of the healthcare.  This can be achieved by

moving into six sigma standards of quality with quality improvement methodologies like Kaizen and Lean management.  There should be (a): a dedicated authority to develop policy framework in order to support the improvement strategies; (b) collaboration between payers and providers to ensure the quality and accountability.

The individuals who excel in accomplishing the quality improvement must be recognized.  In order to diffuse the quality improvement experience, the hub and spoke model can be used to create an institutional structure.


CC.4    Small Nursing Homes and Hospitals are diffident about the need for implementing QMS in their set-ups.  Please comment.

NL:     The managers of the small nursing homes feel it difficult to balance budget and quality & safety work in the organization.  But Retrenchment in the budgets should not come at the expense of services.  Employees of these organizations have to do extra tasks in addition to their regular work.  They have less time to spend with patients and a reduction in the quality of health services.  Due to lack of the time, there is inadequate incident reporting practice.  Let me give you one simple example, when all workers are busy, the staff in the small nursing homes are not eager to take the time after their shift to complete the reporting.  

Other reasons are fear of reporting colleagues, and that the manager would ask why mistakes had been made.  These are some of the prominent reasons that the incidents are not reported in these organizations.  

Approximately 50,000 Health care organizations are functioning in our country out of which significant number fall under the Small Nursing homes.  Lack of knowledge and staff training, poor insurance coverage and challenges faced by the Small Nursing homes for accreditation, are the road blocks for enhancing the level of quality care across the country.  

To be more inclusive and encourage Small Nursing homes to join quality journey, NABH has developed Entry Level standards, in consultation with various stakeholders in the country, as a stepping-stone for enhancing the quality of patient care and safety.


CC.5    The condition of facilities in the public healthcare system, which is utilized by a majority of the poor and underprivileged population, leaves a lot to be desired.  What should be the government’s priority then?

NL:     India needs to set appropriate goals and reform the public health care sector’s governance and management systems so that they are able to deliver against the healthcare goals.  The government should prioritize expanding and effectively delivering those aspects of health that fall under the definition of “public goods” for example, vaccination, health education, sanitation, public health, primary care and screening, family planning through empowering women, and reproductive and child health.  

The government’s regulatory mechanism will need to address issues of information asymmetry between doctors and patients which can be achieved by Hospital accreditation, increased importance for patient safety standards and guidelines, and Electronic Medical Records.  

Proper distribution of the healthcare workers including the doctors should be done in the rural areas.  Government can play a vital role in healthcare financing also.


CC.6    Awareness of the need to access Quality Healthcare Providers, even amongst the educated urban elite population remains very poor.  The middle class and poor do not understand Quality Healthcare Services.  How can this be improved?

NL:    My observation is that most hospitals display the JCI or NABH Accreditation certificate but do nothing to create awareness among patients about it.  The patients can be provided with the education material at the time of admission.  Those who are not able to read should be explained about the rights and responsibilities. The rights & responsibilities should be displayed in the patient care areas in the dual language (English & Local language).


CC.7    What is your personal vision for healthcare, especially in India, in an ideal situation?

NL:     India is facing a huge challenge of affordability and accessibility to provide the quality healthcare services.  These issues can be resolved by allocation of higher budget to the national healthcare expenditure.  

The integration of the primary care with the higher level of care can reduce the burden at secondary and tertiary level of care.  We should strengthen the primary healthcare centres with quality infrastructure, qualified medical practitioners and more access to drugs.  We have to strengthen our low cost drug delivery program.  

There should be a regular supply of drugs at public healthcare facilities.  There should be proper distribution of the healthcare workers including the doctors in the rural areas. Technology can play a key role in improving the healthcare.  

Better equipment can enable the medical professionals to provide more comprehensive care.  With accurate government policies, India can provide better healthcare which in turn can improve the quality of life.


CC.8    How has Accreditation (NABH and NABL) helped to change the situation, especially with the IRDA mandate in place, making it mandatory for healthcare providers to seek at least Pre-Accreditation Entry Level Certification?

NL:    The level of confidence and faith of the people in hospitals can be increased through accreditation since it ensures that the accredited healthcare organization practices and delivers continuous quality services and also functions in the best interests of all patient’s.  

The primary goal of the accreditation is to ensure that the hospitals not only perform evidence based practices but also give importance to access, affordability, efficiency, quality and effectiveness of healthcare.  It is quite evident that many regulations made by the government are not followed in most states and hence the quality of healthcare remains poor and unattended.  Since accreditation is voluntary, it challenges the medical regulations laid down by the government both at state and central level.  

Accreditation fills the gaps or removes the areas of deficiency and ultimately establishes optimum standards, professional accountability and clinical excellence.  Even the Government has acknowledged that accreditation should be performed by a way of independent assessment programme and with incentives both for secondary and tertiary level of hospitals to ensure patient safety and quality of care.


CC.9    Currently only hospitals have a kind of compulsion to seek Accreditation or Certification and the rest of the value chain does not have any incentive or motivation to seek Accreditation.  For how long should this continue and what is the way forward?

NL:    Accreditation is the process in which certification of competency, authority, or credibility is presented.  The process allows for organizations to learn best practices to better serve its client base.  Currently, the accreditation is required for hospitals, SHCO (Small Healthcare Organizations), blood bank, blood storage center, MIS (Medical Imaging Services), Dental Clinics, OST (Oral Substitution Therapy) center, Allopathic Clinics, Ayush hospitals, Wellness centers, Clinical trial, Panchkarma clinic, Eye care organization and IRCA (Integrated Rehabilitation Centres for Addicts).  But in my opinion, there should be accreditation for the rest of the value chain also.  

The pharmacy companies, the medical supply vendors and the companies providing the medical devices should also be accredited.  As they will go for accreditation, they will follow the particular set of guidelines which will lead them to focus on the best practices and provision of the quality materials.


CC.10    If you had to make certain changes in the way healthcare quality is being viewed and managed, what would they be?

NL:    Improving the quality of health care at the system level requires a focus on governance issues, including improving public-sector management, building institutional capacity, and promoting a culture of data-driven policies.  Efforts to improve the quality of health care in India and attempts to evaluate the impact of these efforts invariably face challenges because of the lack of reliable administrative data.  It is critical for governments, implementing agencies, and researchers working in India to collaborate on evidence-based approaches to improve the quality of health care and health outcomes.  

Of the three categories of measures of the quality of health care (structure, process, and outcomes), structural measures have traditionally received the most attention in the form of government surveys of health facilities and record keeping to track the availability of resources such as numbers of hospital beds and personnel and quantities of supplies.  

Measuring the quality of the process of delivering health care and the resulting health outcomes is especially challenging, requiring methods and approaches that go beyond standard service statistics and facility surveys.


CC.11    (a) Where does healthcare Quality and Accreditation go from here, and; (b) how can it be expedited, including addressing the shortage of Assessors?

NL:    The healthcare sector in India has witnessed marked changes over the past few years.  There is a growing demand for quality healthcare services.  That has called for a closer look at the healthcare delivery systems and the necessity to introduce quality assurance mechanisms. 

The accreditation of hospitals assumes particular significance in this context.  Accreditation relies on establishing technical competence of healthcare organizations in terms of certain standards in delivering services.  Hospital accreditation remains a cornerstone for ensuring at least a basic level of quality, at least for things that the health care system assesses.  Patients want to know that a hospital provides safe and effective care, and accreditation, if done right, can be a powerful tool to offer that assurance.  

The Accreditation process should be given more importance and there should be training programs to include more and more assessors.


CC.12    Tell our readers about your association with On Frontiers, the New York based organization and their work?

NL:      They have specific health care projects which are coming up in India. I used to support and advise them on real scenarios to operate in Indian health care environment based on my experience working in different healthcare facilities.


CC.13    You mentioned that you like working with healthcare start-ups.  As a mentor, how do you coach and engage with them and what has been your experiences so far?

NL:    The goal of every health tech startup is to provide better and affordable healthcare to those who need it.  Majority of Indian healthcare tech startups are focused on preventive cure, convenient services & health management among many others.  But there are certain health tech startup challenges that are stopping them from achieving their goals easily.  

Some of these challenges include slow growth, complex healthcare industry, funding, and lack of healthcare mentors and need to connect to healthcare technology.  Formulation of time bound, flexible, decentralized strategy having an appropriate mix of aforesaid measures is urgently required for optimizing the survival and growth of Startups in India, in today's difficult economic/ employment environment.


CC.14    Any parting words and advice to: (a) medical practitioners; (b) Nursing Professionals; (c) Healthcare Administrators, and (d) NABH Assessors with regard to providing qualitative healthcare?

NL:    Of course delivering a high standard of care is a professional responsibility but professionalism must also encompass a commitment to continuously striving for better ways of working.  In addition to influencing patients and populations, doctors will need to influence the systems within which care is provided.  

As the delivery of healthcare becomes more complex and the role of doctors within the system evolves, the medical practitioners should focus on the quality of the care they provide to the patients.  In the future, it will not be possible to be an effective clinician without having a theoretical and a practical understanding of the science of quality improvement.  

The role of professional nurses in quality improvement is very important.  They carry out interdisciplinary processes to meet organizational Quality Improvement goals and to measure, improve, and control nursing-sensitive indicators affecting patient outcomes specific to nursing practices.  All levels of nurses, from the direct care bedside nurse to the chief nursing officer, play a part in promoting Quality Improvement within the healthcare provider organization.  

Managers in healthcare have a legal and moral obligation to ensure a high quality of patient care and to strive to improve care.  These managers are in a prime position to mandate policy, systems, procedures and organizational climates.  

Accreditation Assessors also play a vital role in providing the qualitative healthcare.  Assessors should audit the healthcare organizations carefully in order to check whether the organization is actually following the quality practice or they are just doing it to clear the audit.

About the above photograph: Celebrating Children’s Day in Rainbow Children’s Hospital with India’s two most popular cartoons characters Chota Bheem and Chutki

 

Neeraj, I thank you for sharing your thoughts and radical ideas, which I am sure many Hospitals and healthcare workers in the system will benefit from and the appropriate government authorities will take note of your recommendations.  

Thanking you once again.

Sarfaraz Lakhani
Calibre Creators

Note: The views expressed by Mr. Neeraj Lal are his personal and do not represent the view of the organisation he is associated with.

 

Interview with Ms. Kirti Golatkar, Founder of LifeKDesign

As part of the "In-Depth" Interview series, we bring to you a health practitioner who deals with mental health.  She is turned entrepreneur and hopes to reach out to maximum number of people who may be undergoing stress due to the uncertainty about the future, especially related to the Corona Pandemic where job losses have become common, incomes have been affected and there is chaos all around.

About : Ms Kirti Golatkar is a therapy practitioner for Access Consciousness, New Code NLP, Gestalt & Hypnotherapy through personal consultations has influenced her clients to bring about an impactful change with their life & work space balance.

She speaks passionately about her *Mission & Purpose*: "The curiosity of what works beyond logic to create the energies and magic & spread happiness to bring more and more people to meet the amazing person within them has brought me to this purpose and my mission of life."

Kirti is also contributing to the youth generation as a Consultant & Mentor for “Campus to Corporate Trainings” from her insights of serving the healthcare corporate industry for over two decades.

She has worked across Healthcare domain contributing to Patient Care projects in chronic conditions, Managing Brand services for Healthcare brands as well as leading Quality projects for Healthcare accreditation.

With academic background in Marketing Management (Mumbai), Healthcare Management (Delhi), Six Sigma, Goal Trainer IIPE affiliated certifications, she started her journey in the service of healthcare.  She strongly believes in bringing together her expertise of the corporate career and therapy consultation to be contributing & impacting lives as her mission now & has recently launched her own organisation with a team of experts at called ”Life K Design - Meet The Amazing You” as a promising destination for healthy mind, body & life balance.  It comes with a promise to reach out & bring about the transformation in every life choosing to explore their potential for peak performance & guide them to access their bliss with the shift for awareness  at any phase or stage of life. 

Visit us for more details & appointment on www.lifekdesign.com
 

Kirti, It is my immense pleasure and honour for Calibre Creators to be talking to an expert in the field of Mental Health, Soft Skills and a very popular Corporate Trainer.  Today, we will endeavour to touch upon topics of mental wellness and identifying one’s true potential by reaching out to the inner self.  I am sure our readers will greatly benefit from your insights.

 

CC.1    Kirti, please take us through your life’s journey so that we get to understand about your work?

KG:     My career journey began in Mumbai as a fresh graduate of Life Sciences from Mumbai University into Sales and Marketing in the Pharmaceutical industry about 2 decades ago & moved through different cities across India.  Beginning with niche speciality products at Abbott & thereafter through different pharma companies, and got into Healthcare branding & advertising after doing PG in Marketing Management from Welingkar Institute Mumbai in 2006-07. Covered almost major therapy segments (NeuroPsychiatry, Diabetes, Pain management Cardiovascular, Antibiotics, Gastro, General Medicine, Gynaecology, etc.)

To explore opportunities in the upcoming corporate hospitals booming in India as a mid-career break, I pursued Healthcare Management & Six Sigma at Delhi in 2012-13 & contributed as Retrospective Projects across Hospitals like Kokilaben Dhirubhai Ambani (KDAH) & Fortis Hospital for Medical services, administration & Quality Accreditation trainings.  This experience further helped me lead patient care projects in chronic lifestyle conditions like Cardiovascular, Diabetes, or chronic illness conditions as Liver care and Cancer where health outcomes mattered.  During interactions with patients regarding the treatment and cure rates, I always thought “why does the same condition, the same medicine work so differently in different patients?”

As I was thinking about my observations in the cancer care project, my own life diseases or illnesses during childhood where I had recovered from resistant conditions, accidental traumatic injuries & the turbulences of relations as well brought me to understand my own belief systems & transformations which guided & healed me.  I studied how these help achieve states of ease, joy, glory happening moving me away from the disease, sadness, or otherwise to be considered attempted efforts, I explored into my own journey of learning the wellness & happiness secrets which could be applied to my own patients.

As learning from every modality that worked on me embraced, encompassed & surpassed my own past life regressions and patterns through exploring bringing my altered state powered to me to bring “me” to “myself” first.  The next logical step was to meet “me’ along the journey as my mind had opened up to the learning’s from every modality from different philosophies across the globe and life.  I observed and practiced my own expansion & happiness, irrespective of any situation from within.  This also allowed my teachers and mentors from varied modalities as they kept appearing and handing over some tool for the life’s journey and learning’s ahead.

Thanks to all these beautiful life experiences, I found meaning from every turbulence in life, every relation, that has today blissfully joined hands to become a partner in life from within our own souls as we evolve & heal from every disease that transformed into life wellness to abundance with ease, joy and glory.

This brings me to successfully introduce about the name of my service to the Universe by the name of “Life-K-Design”, which we launched recently as a way to help each one of you “Meet The Amazing You”, through the practice of these philosophies for a healthy mind, body and life.


CC.2   You have dabbled in multiple professional activities and perhaps seem to have found your true calling in life.  Tell us a bit about how it happened.

KG:    There were incidents in my life which flash across my mind as a dream and it seems today that they have come to such beautiful closures after all the pain and agony that I underwent and I apply those experiences in healing others.

As I mentioned earlier, my life’s been a journey of illnesses, traumas, accidents, family turbulences and moving through cities, mid-career exploration into healthcare to now feeling the pulse of the patients whom I interact with and observe the changes that they too undergo.


CC.3   You now have established a mission and purpose in life.  It seems the need of the situation when people from all walks of life are facing unpleasant situations in their lives, either on  account  of anxiety due to joblessness, solitude, lack of clarity about the future, financial insecurity, etc.?
 
KG:   Yes change is constant so uncertainties of life have always been there. Today, we are facing it as a whole new bucket added among the bucket-list.  We had an inclination as to what may be coming in, but this time, pandemic is of such huge proportions which none of us has experienced.

What matters is being in the present state of mind and being conscious enough to manage any moment or any situation of life, what we today call as burnouts, addressed by re-engineering ourselves over and over through infinite energies.


CC.4   You have acquired multiple qualifications and skill sets.  What was your motivation behind them all?

KG:   Common thread that connected all my experiences from pharma to patient care was making me curious about the root cause.  This helped me to analyse how would a patient’s condition be resolved beyond reassurance counselling advice, lifestyle modifications and not yet arriving at the expected health outcomes.  It compelled me to study the different how’s affecting the outcomes.  This led me to certain curiosity resolutions; why even if the treatment and condition were same, the responses & outcomes were so varied?

For example, a patient not responding to treatment for several years of mental abuse or stress/trauma or chronic pain from across ages and phases of life.  I have seen that a young child or an adolescent, middle aged or even a senior citizen started responding during the sessions, accelerating the healing process in very few days which had not progressed over years. Every modality complemented with the other as per the needs of the case because all these studies and skills are meant to serve a single purpose, i.e. to find health.  The River to sea confluence, I believe is how each one chooses their own healing by way of self-awareness in discovering the inner healing powers and bring them to the fore, just the way I healed myself.


CC.5    Please tell us about transformations some of the your patients have undergone and have come back to tell you about them?
 
KG:     As I mentioned earlier in previous answers, people from every age, phase and stage of life have reported tremendous shifts in their life and work spaces post the therapies.


CC.6  How does one come to know that they are facing a life crisis?  What are the signs and symptoms?
 
KG:   Today, burnout is a condition as accepted sign and symptom seen commonly across all stages of professional and personal life.  It is a result of our surrounding, the environmental condition, fears and anxiety due to competition, fear of being left out in the rat race and this happens if one is not equipped to not cope with the stresses in work life balance.  Gradual or sudden decrease in enthusiasm to live in the present moment is the first sign of disease, followed by constant sadness and all the above mentioned fears, while at home or at workplace.  When you relate these conditions as an outcome of some insecurity or comparisons, lowering of your own self esteem, then one should seek the help of a psychotherapist.  Continuation of such condition may lead to helplessness, severe depression, guilt and decision to even take one’s own life.


CC.7  What are the causes of anxiety or fears a person experiences in life.  Are there any specific stages in life when a person undergoes through experiences?
 
KG:   Each one is gifted with in-built auto response mechanism to their respective environments, stimulus and situations.  However, not everyone is able to utilise that inherent capacity to the fullest or is not aware of how to cope with situations in their life.  This is where, they should consult our expert teams to bring about the necessary paradigm shift to root out the cause of anxiety at any stage or event of life.  Let our team help you find the amazing you that lies within, to find the blissful states irrespective of external environments since the source of happiness is within.

CC.8    How much of the stress and anxiety is contributed due to engagement on social media?

With my Community Workshop Participants 

KG:     As long as we can see the negative impact of social media on addiction over its benefit as a medium of knowledge, awareness and an instrument of communication, it is best to avoid prolonged exposure as it does a lot of damage to the young generation as most research studies on children are indicating today.

And that’s exactly how I strategized and built my own modules for business corporate trainings to improve peak performance by personality & confidence building and helping them to manage conflicts within than from the outside.  This equips individuals to be contributing to themselves first and to the organization, teams and family they belong, to be able to create that harmony and abundance with ease, joy and glory.

CC.9    In how many instances have patients come to you directly and how many have been referred to you by parents or friends?
 

With my Corporate Training Participants

KG:     People who have attended my community workshops, approach me directly and also refer their acquaintances and friends whom they know are going through similar condition and would certainly benefit as much as they have from consulting us.  Among them are children, adolescents couples, working professionals, senior citizens and rehabilitating patients going through all these stages and phases are looking for these feelings and bringing them to these altered state from within needs our guidance.  Patients have provided feedback that they have found happiness and love within their own self and now have improved relations with enhance feeling of compassion, feeling of being cared for and a sense of belongingness.


CC.10   What role does the family and friend’s support system play in the healing or transformation process?

KG:    They are the anchors as we bring every person to a state of heightened wellness as an individual and as a contributor of the Universe to connect under the frame within with we work, i.e. as #ConnectedCollaborativeConstructive individuals, with each one finding the state of happiness, from inside out.


CC.11   Every person on this earth, however powerful or satisfied may be, has worries and anxieties.  The severity may depend on the nature or cause of the person’s environment or nature of engagement.  Do you agree?

KG:     It depends on how evolved one is and the extent to which a person wants to look at the present moment, as past regrets and future is full of anxiety.  Therefore, we advise people to be in living in the presence (of the moment), to be “in the being”, and stay connected strongly with one’s self, from within and as infinite being of the universe.


CC.12   There is a social stigma attached to seeking help for mental illness or depression.  Your take.


KG:    There is no social stigma in present situation, as I have experienced entire family or all 3 generations of a family coming for resolution of their conditions as the patterns and belief systems are deep rooted from generation to generation. LifeKDesign is conducting community awareness workshops as well as school and campus touch points for awareness to come out of their shells wherever they feel so that they need to discuss with us and get it resolved and the response is overwhelming.  This indicates that people are now realising that timely help can help them nip the problem in the bid and that more and more people are in their search for living a life of fulfilment, happiness, contentment, of having no regrets of not having lived their life fully.  I would, however, say that the need is much bigger in the society as people go through all sorts of problems, the current COVID19 situation and its uncertainty about the future being a classic example in point.


CC.13   Tell us about your new initiative “LifeKDesign”.  What do you intend to achieve through it?
 
KG:     To create awareness among more and more people - individuals, families and as workplace teams in corporate to explore themselves, to realise their inner strengths, fulfil their potential and inherent gifts as infinite beings as they truly are.


CC.14   What would you advise the readers about handling self, handling others?

KG:      Simply follow the holistic approach by the guidance of LifeKDesign, the new initiative started to take you through a transformation and a paradigm shift of being what you deserve to be.

Wherever you feel that you are not performing to your best capacity or that there is something that is pulling you down or you feel dragged, see a therapist.


Kirti, I thank you for sparing your valuable time to share details about your work.  I wish you success in your endeavours and that you are able to reach out to more and more people undergoing mental stress but not aware of their condition.



 

 

For consultations, please contact:

Ms. Kirti Golatkar on :

Phone No.: (WhatsApp) : +91 9820147669

Email : kirtigolatkar@gmail.com

Website: https://www.lifekdesign.com